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| - Sorry guys, a negative review, which is sad based on 20 years of the Goleta experience.
You have NO WAY of contacting your store directly. I placed a drive thru order, you screwed it up. I get my receipt to call in and get it remade. Zilch, nada, nothing, no phone number. I found a phone number on Google on my Audi Connect. Picked the option 3 and was immediately told to go to the website and fill out the form, CLICK. The line hangs up on me!
I did not have internet access, so that is just STUPID to ASSUME everyone can just connect to the web. You are a REAL store, providing REAL food, to REAL people, so have a way to contact REAL managers. DUH! How stupid can a company be?
I called the corporate offices, nope. No help. This is a franchise. Call the franchise owner. How exactly does this get my sandwich remade NOW? It doesn't.
So sad that people running business are so stupid that they think this is customer service. OMG, the manager might have to talk to customers!!! What a concept.
While writing this, the Franchise owner contacted me. It is the corporate offices forcing this system on them. I will contact the Franchise Manager at Corporate, but still this has hurt this local stores reputation. Again, Sad based on the Goleta experience.
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