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| - This Hotel is awful! I checked in for a 3 night stay only to find the room in a state of completely unsanitary to say the least. Immediately upon entering the room I noticed a lot of debris on the carpet and brown stains and spills on the wall paper. There was crushed potato chips on the telephone and the furniture and lamp shades were badly damaged and in need of some serious repair or replacing not to mention the view was that facing a brick wall. I immediately called FD and informed them of the issues. Chris the agent was very apologetic and asked if he could room move me which I accepted. As I was on my way to meet friends for dinner I told Chris I would pick up keys to the new room later in the evening when I return from dinner.
I hung up the phone to proceed to bathroom to get ready for my evening when I saw the condition of the bathroom. Literally there were urine stains on BOTH sides of the toilet base, hair on top of the toilet, hair on the floor, hair in the sink and hair in the shower. My stomach literally turned!! I immediately went to the FD to check out! I was no longer interested in occupying ANY of There rooms! I spoke to Chris at the FD and showed him all the pictures of the room. He apologized again saying "oh I'm sorry this is bad". Although Chris did not have the authority to refund my nights he gave me the contact info for the Hotel Director Roberto and asked me to call in the morning for the refund and he would make all the notations in my account. I occupied this disgusting room for 30mins! When I spoke to Roberto the next day he didn't once offer any type of apology. He just listened to my experience, put me on hold, and then returned to say he would only be refunding me 2nights and would be charging me for 1 night being that I declined to room move???? I could NOT believe what I wad hearing! I also work I'm Hotel Management so I could not believe Roberto handled this so poorly. It was his staff that failed to provide a clean and sanitary room, and yet somehow it's MY fault and I must pay for walking in and declining to do business with them? I informed Roberto that I would be contacting someone higher in position as I would definitely will not be paying for some place I did not stay as a result of there incompetence. I was not only late for my dinner reservations with my friends as a result of this, but I also found my self at 9pm with no place to stay for the next 3days. I needed to now try to rebook hotel reservations elsewhere in the middle if the night. Roberto really seemed as if he could care less only saying "well there's no one else to talk to I'm the highest up" I informed him I would be contacting the Corp. office, which I immediately did after ending our conversation. When I spoke with Station casinos Corp. office the polite women listened to me and informed me that Roberto was not the highest level on property and there was a General Manager I could speak with. She gave me his contact info and his secretary~ Sofia's number and said she was certain they could help me. I contacted Sofia who was very polite and apologetic, and said although the GM was in meetings all day, she would get with Roberto and see what happened and would be contacting me back that day. She did! Sofia later said that when she contacted Roberto, he said he was refunding all 3 nights and I wouldn't be charged for anything! I thanked Sofia for her prompt assistance. But that's when the nightmare began....my credit card would go on to be charged, and the partially refunded, only to be charged again, and then partially refunded, and then literally charged a 3rd time!!!! In the end, I still paid for 1 night at the Texas!! No full refund was ever given. It has been 3wks. And nothing. After this terrible experience Texas had the nerve to charge me 1night room, tax and resort fee for minutes of me being inside there disgusting room. My booking agent is still investigating but EVERYTIME they contact Texas, there are told I won't be charged!! But the reality is I have been charged....repeatedly!! Do yourself a favor and DO NOT book here....what a nightmare!!!! I am trying to upload my pictures of the horrible condition of the room but somehow am unable to on Yelp? I will upload the pictures on Trip Advisor!
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