I wanted to like this place. I'm being very generous with 3 stars because the manager reduced the bill and the bus boy, Matt, worked his tail off. They need to promote him to server. I ordered the dinner for 2, plus a lobster tail.
Pros - The ambiance was nice, the staff courteous. They worked on the problems with a pleasant attitude. The Mac and Cheese was great. The bus boy had a great attitude, especially given there was a party of 8 next to us.
The manager gave us an extra dessert (1 is included with dinner) and coffee to make up for any snafus. The desserts tasted great! He also reduced the bill as a good manager should for all the things wrong with the meal, without me asking.
Cons - The food came out sporadically meaning the main course came out without the sides until I asked for them. The order was wrong. We asked for Chateaubriand well done, they brought it medium. Not a big deal, usually happens at other steakhouses on occasion. The frites were very soggy. The lobster tail a little cold. The dinner rolls were also cold.
They were very understaffed, the server was M.I.A. (Missing in action) and the bus boy did all the work including fixing any mess ups.
I'm writing this in the hopes they can fix some problems and make it a better place. If I'm spending over $120 for dinner for two without alcohol, I expect a flawless dinner. I would comeback if they had more staff. It has potential.
Tips: make a reservation and build in extra time to find your way around Lake Las Vegas. Park near the Hilton garage and walk down past the Mexican restaurant on the left once you are in the "Village".