Usually have good experiences here and the food is great but the customer service and training of their staff is horrible. Went here for lunch on my lunch break. Ordered a pasta red sauce at 12:05 and found a table outside to wait since inside was full. 12:20 rolls around and I still don't have my food. I go inside and the staff automatically knows what I had ordered and the blonde manager said they didn't bring me my food because they couldn't find me. I asked "so you don't look at the tables you have available outside when the inside is clearly FULL" she had no reply nor did she try to apologize for the inconvenience at all. Wasted a whole lunch hour to not even eat. Don't bother coming when their busy because they lack common sense like this.