If you can sit and wait for any amount of service then this is the restaurant for you.
I walked into the restaurant with my husband. No one greeted us at the entrance so we walked to the register. I looked at him and said "two". He said, "eat here?".... He waved and said sit there.
We sat down for 20 min. While he waited on other Chinese customers that walked in after us. I waved at him for to take the order and he continued to talk and package their food. And we sat for longer. A girl came out and we thought she was going to take our order. To no avail. She stopped to talk to the same customers.
We ended up walking out of the restaurant. Done.
-- Mind you, the kids and I have come here before. I raved to the husband about how their food is really good. But I can't honestly say that I will be back to sit down done with their lack of customer service. If you're doing take out, they have BOGO milk tea with boba. Good deals on their lunch specials if you have nothing better to do.