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| - Unlike some of the reviewers that debated going to the Carlton due to mixed reviews, we had been there a few times before and had very good experiences. The other couple in our party however had not been there before so we were excited to see how they enjoyed the restaurant. The other members in our party arrived earlier than our reservation time and were seated promptly. They had a glass of wine and asked for a menu to order an appetizer while waiting for us. The server left the menu and when we arrived at the reservation time,15 minutes later, the server had not returned to take their appetizer order. We were approached about drinks and I ordered wine and my husband ordered a soda. Of course I received the wine but he never brought the soda so we had to ask again.
We were rushed into placing our dinner order and I can never remember in my life, especially in a restaurant of this caliber, not being asked about appetizer, soup salad etc to go with meal. He basically asked about our entrée and went on his way. I'm sure we could have pushed the point but I think we were all looking at each other like " what just happened?" Other tables had baskets of bread which we did not receive. When the entrees arrived, only three came out and at this point my brother in law left the table and went to see the manager. What upscale restaurant would allow that? So we all stared at our food getting cold while waiting for the final entrée to arrive. The manager apologized, offering free dessert which at this point none of us were interested in. We just wanted to finish our food and leave.
Our issues were definitely service related. Food was average. Filet cooked as requested. Branzino was good. The risotto on which is sat was like paste. I did not eat that nor the tasteless side veggies. Sea bass was good, 4 green beans on the side. Really? Prime rib looked ok. Cooked appropriately. Price of entrées was reasonable. We ended up getting out of there and went to another restaurant for drinks and appetizers as the men in our party were still hungry when we left.
Sad part is this used to be a favorite restaurant of ours, we liked the old school feel of the restaurant. Our Initial plan was to go to Hyde Park but due to steeler game no valet available there and didn't want the parking hassle so we opted for the Carlton. Will not come back and will go to Eddie Merlot, Hyde Park or Ruths Chris in the future where service is exemplary.
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