Horrible burger!!!!! I was so excited to eat here but the food is upsetting. I came here because it was close to my house. The menu and pics looked amazing so I decided to order the Classic Smash/order of fries. I ordered "to go" so I decided to have a beer while I waited. Ordered The Joseph James Heffe. (That was the best item I had from here) I waited for about 10 min for my order, which wasn't too bad.I was starving so I started eating my French Fries while driving home....ICE COLD!!! :/ didn't want to turn around and go back so I tossed em to the side. I grabbed my burger and took a bite...SUPER CRUNCHY!!!! Took another bite and again..crunchy! Super upsetting! Didn't bother going back to return food so I tossed it. I should have went to IN N OUT like I wanted to in the first place! Grrrr!! I'll NEVER eat at SMASHBURGER again :/