To be honest . The first time I called I set up an appointment and asked them to tell me how much the service was going to be. They never called me back they never even called me the day before to remind me about the appointment. So I went into the parts department to just get the Oil filter because I was just going to change myself. After talking to one of the nice people in the parts department they suggested I get the service done there. Then I walked in and I was lucky enough to get a girl named Cheryl Wolf . I explained to her that I called before and tried to set up an appointment she told me that that was a call-in center. So I set up an appointment for the next day and I couldn't of been treated any better. At first I didn't think they wanted to do the oil change because I did not buy the vehicle there. Cheryl made me feel so welcome to the dealership without being snobby. Then I went up to get my loaner car which I thought was amazing and I believe the girls name was Carin or something similar to that and she couldn't of been any nicer also. My in person experience was way better than the phone experience. If it were up to me I would tell everyone to deal with Cheryl. She made Snobbsdale, Az just Scottsdale, AZ !!!!"