If you need your windshield repaired or replaced, these guys will do it right. When you check-in, be sure to park in the FRONT of the building (south-facing side). You'll be tempted to drive to the back. Don't do it. The technician will walk out into the parking lot with you and take your car to the shop.
I've had my windshield replaced numerous times. My best experience has always been through calling Safelite and scheduling a repair at my work. I had the day off, so I figured I'd meet them on their turf. The small crack in my windshield was no match for their patching machine. It didn't 100% fix the blemish, but I'm told the invisible patch will keep the damage from spreading. The technician reminded me that if I'm unsatisfied with the repair, they will replace the whole windshield in a heartbeat. Thank you car insurance. Overall, the process took about 15-20 minutes.
This location doubles as a national call center, so you can hear the rumbling of hundreds of (helpful) chattering voices from the lobby. The sound is pretty subtle but funny when you recognize it.