I've purchased their hazelnut delight cake 3 times prior to placing another order on Wednesday. I ordered the cake for pickup on Friday at 5pm. When I arrived at 5 pm I had to wait 10 minutes for them to finish my cake.
With anticipation our family each had a piece on Friday evening after dinner. To our surprise the cake was not moist as usual. It tasted like a stale cake not the usual moist Italian cake we've had in the past. On Sunday morning I cut a piece of the cake and brought it in to the bakery and spoke to Irene. Irene took the cake to the back tried it and returned to speak to me. She said the cake is usally made the night before but this cake was baked in the mornimg and put in the fridge to cool. She said the bottom piece of the cake was moist and the top was dry (it was really dry). She said sometimes people complain about the cake being too moist. This time they did not wet it enough because the cake was made in the morning and they were afraid of making it too wet. She said the cake is still eatible because the bottom of the cake is moist.
She did not offer me anything at all, no replacement, no discount on the next cake, no apology. She said that next time I order I need to tell them I complained the cake was too dry last time.
They obviously have a quality control issue. This quality control issue should not be the customers problem. I should have brought the whole cake back to her and dropped it on the counter so her customers know what a lousy cake experience they may get as well.
I will never be going back to Irene's bakery again. My Italian friends tell me there is another bakery in the area which is much better than Irene's.