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| - I have to admit that I'm a Vegas veteran and had always heard about the history of the Riviera. I was expecting old school cool and I mainly only got the "old" part right. For about roughly the price I pay for other places, this place should have stepped up to the plate but it failed miserably.
The parking garage was a complete disaster that should be bulldozed. The elevators were down for days...minor annoyance until the rest of the stay... I asked a simple question at check in about upgrade availability as I checked in through the attempt to completely de-personalize the registration & checkout process. The clerk, and every staff member for that matter, was extremely rude and annoyed. I was answered with a curt, "that room is already an upgrade." I called back a few more times throughout my stay regarding this, something else I can't recall, and late checkout. The front desk never answered for the rest of my trip. Horrible, horrible service.
I got to the room and it was your typical standard Vegas room. Nothing really that special about it but it wasn't bad other than not honoring any of the requests I had made when placing the reservation nearly 2 months ago (high floor, away from elevators, king bed, etc.) and the really crappy view of something that looked like the ghetto. I called the front desk after finding stray hairs on one of the bed pillows (gross....) and also about the view since I had paid extra for a better room. I received a rude, "We're completely booked. Try back tomorrow." wtf I've never received such bad service in Vegas from the hotel I was staying.
The bathroom was ok but how cheap does a hotel need to be? There wasn't the standard toiletries even provided like lotion, showercap, conditioner, etc. The only thing was shampoo- thank goodness I brought my own with the exception of the lotion which I had to purchase from the ABC store ($4 for a teeny tiny bottle- like the size you should get in your room). Makes me wonder if ABC and the hotel cut a deal- there's not excuse for cheaping out that badly. The toilet looked like it had leaked pretty badly at some point also. My showerhead rocked my world though- it was awesome but I heard this wasn't the case across the board from other people that were traveling with me. The beds were super comfortable and I actually slept like a rock.
Overall I was just disappointed in the options the hotel provided. The food places were mediocre at best (even the Queen's Pub or whatever sucked and the services was horrible). Everyone who worked here seemed angry at the world and the gambling wasn't even fun.
There are so many other places to stay on the Strip that blow this place out of the water. Yes, it can be cheap but I paid for a slightly better room which came out to about the cost of another hotel that I normally stay at and receive red carpet treatment. I will never stay here again- even if it's the preference for a work function I'll opt for another hotel. There's much better places for the money- just do your homework.
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