I would say the only redeeming quality about this place was the sweet waitress we had. It's very difficult to find as it's in a small inside mall and there is no sign outside. Thankfully the valet outside of Hodge's was able to point us in the right direction. We sat at our table for a good 5 minutes before we were greeted or even acknowledged. Then when our food came it was wrong, but we had to wait 10 minutes to tell someone because the girl dropped the food off at our table and walked away and no one else checked on us. I should also add that there were maybe 4 other tables, so they weren't busy at all.
I like the idea of the place, the execution is lacking though. Their pancakes weren't good either. The pancakes are way better at the Original Pancake House on Chagrin Blvd. Unfortunately, I will never be back at Jack Flops.