I went to Chagrin Cleaners and Tailors to have a dress hemmed for a wedding. I was told to come back in one week and it would be ready. I returned at 1:30pm a week later and was matter-of-factly and without apology told that the dress was not ready and that I would have to come back another day. I returned later that week and another gentleman was there and I asked him if he could potentially take 10% off the price ($50) as I had to make another 20 minute trip (both ways) because the dress wasn't ready when they said it would be. He was indignant and said he wasn't the one who promised me it would be done and he had no affiliation with the other person, and when I pointed out that that was ridiculous he said that indeed the person I had dealt with was his son. I'm not easily irritated and would have been fine if they had either 1.) called the first time and told that my garmet wasn't ready so I didn't waste a trip 2.) apologized at any point in the whole interaction instead of acting surprised and indignant that I was upset that my order wasn't done when I was told that it would be. The actual hemming was well done, but the broken clasp on the dress was not fixed as they said it would be. Not a good experience overall, I won't be going back.