The location has a drive thru, even though they are very busy it does not take a long time. They greet you on the intercom politely and quickly take your order as well as offer you other menu items. The staff is friendly and tries to make conversation and gets to know you personally. They have great manners and the item ordered is most of the time correct. If you do have to wait for your drink the barista is often leaning out of the drive thru window and making conversation. They have serveral employees working 7-10 and I know several of them by name. Everyone seems to have a "can do" attitude.