This smash burger location on lake mead and Buffalo is in deplorable shape. We placed an order online so getting our food wasn't the issue. We sat and waited for our shake, and during that time, what we saw made us never want to come to this chain again. First of all, customers were in line waiting 45 minutes just to get their order taken. And they were in the front of the line! Everyone else had walked out, so I'm surprised they stood around. Next, they obviously don't drug test seeing as the woman making shakes was obviously on meth. She was so busy making shakes she wasn't taking orders. And the guy standing next to her was doing just that. Standing. Just standing around. The orders weren't getting cleared out so the cooks had to come out and clear them out themselves. Wallpaper was peeling off the wall. There were boxes of trash stacked up in the kitchen, and there were fries all over the floor. They either pay their employees very poorly here, or they just flat out don't have a manager. They need someone there delegating everything. This was truly shocking. I have been to this location when they first opened and it wasn't like this. It's gone way downhill. Never ever again will we return.
Edit*** Id like to add, the "hand spun" milkshake was absolutely disgusting. I can't believe a major chain is selling this garbage. It tasted like watery milk and cigarettes. Yeah, my butterfinger milkshake had a taste of cigarettes. Thank you Smashburger.