Never have I had a bad experience here. I typically order ahead online or by using their app which is so easy and convenient. The food is ready and waiting in a little pickup area for me to just grab and go. If I eat in I use the kiosk that lets you order yourself. It's usually faster than going through the regular line and you can double check any modifications before submitting the order.
I'm addicted to the Fuji Apple chicken salad and hope they never get rid of it. I've also had other salads and sandwiches but this is, by far, the best thing on the menu. I rarely get bakery items there but when I have they've always been great.
Love Panera Bread! The quality of the food is worth the price.