Went to Southern Hills ER on 10-28-16 with horrible shoulder and arm pain with numb left hand. Took me back immediately, but took over 2 hours to go as much as a urine test. Finally I got a shot of a pain med and a steroid shot. I never saw a dr and all I was told was follow up with a neurologist. I make an appointment with neurologist but soonest I can get in is 11-10-16. I'm still in agonizing pain so today decide to try Summerlin Hospital. Within 2 hours I am seen by a REAL doctor (never saw one at Southern Hills, only nurses). He tells me he's going to give me steroids. I told him they gave me a shot last week. He said that isn't enough. So he gave me a shot AND a script for 5 days. He tells me to be as immobile with my left arm as possible and it should heal within a week. Expensive lesson learned. My copay for ER is $350. At Southern Hills it should have been $40 because they are no better than an urgent care. At least urgent care you see a doctor. So all in all it cost me $700 in copays. I'll never step foot in Southern Hills ER again. I tired to call the customer service number they give (702)8802147 but only got an answering machine.