This is a very nice department store. I just went in to browse and get out of the sudden downpour that I happened to get caught in. Upon wandering around, some areas were more organized/clean than others, but thats ok. They were having a huge sale on handbags, which was fun to dig through. I visited the Chanel area and received wonderful service. The Chanel associate was so friendly and genuinely happy to assist me in choosing a new eyeshadow palette from the new collection. I highly recommend this store to shop for high end/luxury makeup/skincare/fragrances if you don't like Sephora or want a more detailed look at a cosmetic brand with personalized assistance at each counter. They have a Coach boutique located on the first floor which was very elegant and inviting. The Bay is a good alternative if Holt Renfrew intimidates you ( I was fine there - see my review for HR also) and you need your high end fix.