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| - I originally contacted Thee Wedding and Event Warehouse via e-mail on July 10th, 2012. I got a timely response from Jacque to set up a time to meet. During my meeting with Jacque I felt as if she was very experienced and professional. She did have a lot of great and unique ideas. I let her quote me all of them as I didn't have a specific budget at the time and didn't really know what to expect in regards to pricing for flowers and linens. Before leaving, I told Jacque that when I got home I would review her quote and be making a number of cuts as my original quote was about $2,300 (not including centerpieces) and quite a bit more than I wanted to spend. I removed some items and got my total to about $1,200. This was when things went downhill. Perhaps, it wasn't enough money to warrant her time because it took Jacque 5 days and 1 follow up e-mail to respond to my request for a new quote. She then refused to give me the quote without speaking with me on the phone first. On July 27th, 2012 I called Jacque and explained what I wanted removed and re-quoted. Jacque gave me a verbal quote but again I requested one in writing. By August 27th, a FULL MONTH LATER, I still had not received an amended quote. Again I requested one on August 27th, 2012. It took 4 more days to receive an amended quote. I received the amended quote on August 30th, 2012. The quote was just typed into the e-mail (not in a Word document or Excel file as I would have expected). One of the items I had originally requested to be removed (set up and delivery as I wanted to pick them up to save money) was still included in the quote. I asked Jacque to remove and re-price the quote so I could pay her the deposit. Four days later I still had not received a response. I emailed Jacuqe again on Septmber 2nd, requesting a quote without setup and delivery cost. I even told her I wanted to pay her the deposit as soon as I received the quote. That was a week ago (today is Sept 9th) and I still haven't heard from Jacque. Obviously I have booked a different florist (Rita's Floral Design, she is awesome and very prompt!). I sent Jacque an e-mail today letting her know how disappointed I am and that I went with another florist. I'm not expecting a response. If you choose to go with Thee Wedding and Event Warehouse good luck! I hope my experience was the exception, not the rule. Regardless, this is been the worst customer service experience I have EVER had!
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