Just recently, we ordered the Sicilian grandma pie and my husband went to pick it up. When he got there, he had to pay for his order. As he was waiting 20 minutes longer than he should have waited, the pizza man dropped the pizza when he took it out of the oven. They apologized but never offered a refund, the only thing they offered was that they would deliver the pizza. My husband walked out only with the eggplant dish order and we had to wait another hour for the pizza to arrive. No only did they drop the pizza, they made my family wait over 2 hours for the pizza. No one offered a voucher for next time or at least give him the money back for their mistake and just deliver the pizza for free. The place makes good pizza, but they need to start thinking as to how they can keep their customers returning to the restaurant when mistakes happen.