| rev:text
| - Customer service is horrible. i have had the biggest headache for 3 days now. The front desk, the front desk manager,and the accounting people. I was charged 150.00 without notice, while checking into the room, for checking into the room. When I walked into my room, the mini bar was locked, and I never had it opened or unlocked. not once. not once did anything get removed from the mini bar, NOR did the door to the mini bar get unlocked for the door to even be possible to be opened! I was charged 233.45 for using the mini bar though. Im not sure how they can charge me for somethign that was impossible to use. No Joke... it was not even opened. I even asked that the snacks, on the sensor, be removed, the minute I walked into the room, JUST TO MAKE SURE, that nobody would accidentally knock something off the sensor for too long and me be charged for it.
After speaking with front desk, and front desk manager.. they could only say that I signed an authorization allowing them to take my money.
What i dont understand, is how they can take my money and say i used the mini bar, and the mini bar charge is $233.45 but not have any proof of when i used the mini bar... just that i did use the mini bar... or that it is a mini bar authorization. SO CONFUSING!! these people.
Then I spoke with accounting, who I was told could send me an email of the proof they had to charge me.
After speaking with one person whos first language was not english, and her english was horrible, i asked to speak with another.
That person was able to send me an email... the email contained INNACCURATE INFO...soo fkn funny. these peoples proof is wrong. i dont understand how a 5 star resort can operate like this, the email i got showed 150.00 charge, which was the authorization... and then it showed 383.45. which is 150.00 bucks more then what was taken out of my account. which is obviously the mistake of someone adding the 2 charges together, and keeping the 150.00 charge still on, as if the 150.00 and the 233.45 was not added together. i mean this is just horrible accounting.
They do not have any reason, or proof, that the mini bar door was opened, nor was any alchohal or anythign removed from the mini bar... HECK, i havnt even seen inside the mini bar.
long story short. STAY AWAY FROM THIS PLACE UNLESS YOU WANT TO GET CHARGES FOR STUFF YOU DID NOT USE!!! My debit card is still missing a total of 383.45. nobody, who i speak with, understand that i have not got my money back. and they keep saying they dont know what to do. its fkn horrible!!!
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