I've been wearing my new ski boots around the house today and can't wait for the season to start. Jimi took care of me as always. I have been a customer of Buckeye for a long time and they have always delivered. Two years ago, I had a pair of skis where the binding started to come away from the ski. They sent them back to the manufacturer and after the response I received a new pair at no cost. Scott took care of me that time. That's customer service!