Horrible customer service. They can't confirm a scheduled time until the day of the appointment even when you schedule in advance. That means to get service you have to be available from 7 AM to 2 PM. Hello? Your prospective client's have to schedule other appointments for that same day, too. This is the glass company recommended by my insurance company. My insurance company provides excellent service (5 stars) so I hope they find a glass company that is more interested in serving its customers.