Absolutely horrific service. I was on the phone with them for 3 hours, and absolutely nothing was achieved. I'm supposed to be getting 40mbps, but I'm lucky to get 8mbps. This company is trying to do everything online, and it's not possible. I'm on CenturyLink Simple. Let's just say no one can access your account except you. Seriously. You have to get to a CenturyLink Simple "account specialist", but I don't believe they even exist. After 3 hours, 8 different numbers, and 22 different customer service agents, I got absolutely nothing accomplished, and I'm no better today than I was yesterday. It's a shame Cox and CenturyLink have a monopoly in Phoenix. Both are just as bad as each other. Both are committing fraud by misrepresenting the internet service speeds they provide in my area. Bring on Google!