Okay I want to preface this with every other time I have gone in there I have had decent service. One lame worker will not prevent me from going to PetSmart in the future. However, this is what happened the last time I went in to buy dog food. I have a Chihuahua and a French Bulldog. As many dogs do, they love to go on car rides, walks and anything else that gets them out of the house. Since PetSmart is pet friendly, I took my boys with. I have them on a leash with a coupler. I went straight back to the dog food. Two employees were having a conversation and saw me walking over with my dogs. They looked right at me, walked away from me, continued having their conversation and avoided helping me. Neither asked if I needed help or acknowledged me. I was told I needed to buy a specific type of dog food...I couldn't find it on the shelf so I walked to the end of the aisle. I asked if they were busy and could they help me. One of the workers walked the other direction and the second worker said "I guess". Thanks for taking time out of your busy day at work as a CUSTOMER SERVICE representative to help me! LOL! He is there to help people shop for what they need! Come on! So he was nice enough to carry a 50 pound bag of dog food to the front where he then threw it up on the register and walked away. The woman at the register offered to have the man help me out to my car with the food. Since simply carrying the food to the register had been such a hassle for him in the first place, I opted to carry the bag of food out by myself.
In the future, I would like to be able to bring my dogs. However, if there is going to be such poor customer service I guess I'll have to leave them at home.