They blew it...
Hit BJs the other night for dinner with my family. Wife and I ordered steaks, kids ordered as well. Service was slow, the appetizer was so late they comped it. Meal arrived and once glance at my wife's steak I knew it was toast. It was mishapen and overcooked. Surprised and disappointed that the servers even brought it to our table. We sent it back, adn they brought another steak that was tiny, but cooked properly. Wife was disappointed but ate some. My steak was the right color, but was dry and chewy.
They comped my wife's meal as well, but it doesn;t make up for the poor experience. We are done with BJs.