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  • I've been to Ultra Star a number of times and have been underwhelmed each visit. The one plus to this theater is that it's within walking distance of my house. It's not my favorite theater but we've kept going back from time to time simply due to its location--not because we like it. For a newer theater, it's kind of dumpy. The lobby is too small and crammed with stuff for functionality. The carpet looks old and trampled and kind of old-school versus the competitor theaters. Bathrooms are just kind of bleh and most of the time, not terribly clean. If you go to the first show of the day, expect that the theater will not open until 15 minutes before said showing starts. Sure, it's $5.50 for the first show, but the staff is so freaking slow, you've missed all the previews and often times, at least the first 5 minutes of the movie too! Concessions are RIDICULOUSLY overpriced. This chain is a California-based chain and they charge California prices for their concessions. They offer no frequent movie-goer discounts or bonuses at all. And again, the staff is SO FREAKING SLOW for really no good reason. At least the popcorn is fresh tasting. Ultra Star is also pretty darn stingy with what it will donate to local non profits as well which for me is a downer. All in all, I don't see this place open in another 5 years. The theater is never packed and again, with California prices but located in Surprise bordering El Mirage...I just don't see it surviving much longer. And when I have the choice, I drive to the competitors 90% of the time.
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