Did not honor a valid on-line oil change coupon (see Picture) on their website - said they do not sell "basic" oil. Which was listed on the coupon... I did not argue. They did give me a discount on their "standard" or lowest quality oil change. ....The charge however was 25% more than the coupon I had. Also, they did not have a sense of urgency, made me wait - even though I took the time to book on-line appointment, which they indicated they received. Lastly - the kicker, when I was being checked out - I was in a hurry and did not have time for a full explanation/details of the state inspection, which I also purchased. So, I simply said , "cash me out".. The man told me I was rude and stormed away into the bay area, leaving me there waiting..... Another man then checked me out... Beware & Stay away!