I would like to start off with my very first trip here about a month ago was absolutely delightful!!! Their antipasto salad was amazing!!!
Now... to this current visit. I ordered the same exact thing and to be honest, I am getting disappointed in the "special balsalmic" dressing that they make. It has SO MUCH THICK OIL than anything else, it leaves your salad DRENCHED in oil and that's what you taste. It ruins it!!! You end up blotting your salad to soak up the excess oil. It makes the lettuce soggy quickly. (this same exact thing happened at the Surprise location as well.....so it is disappointing)
We asked the waitress who walked by our table and she clarified on the ingredient ratio for oil to vinegar and I think they need to rethink that OR be consistent and have 1 person make the stuff. Seriously. Consistency is the key.
I showed her my salad and poured out on a plate as to what actually my "dressing" looked like. She agreed it didn't look good either. She was nice enough to offer me another salad, but I ate the one I had, so instead gave me a free lunch because I was unhappy about spending 10 dollars on my meal that half of it tasted like I was eating an oil sponge....
She then proceeded to tell me that I should ask for a spoon the next time and have the dressing on the side so I could take out what oil I didn't want. What the heck???? If I have to do that, what is the point of paying for it? May as well eat a salad at home with my own dressing that I DON'T have to mess with or alter, right?
So, in my opinion if you are a salad lover and want to try their salads... don't get the balsalmic dressing. Go for ranch. You are safe with that.
I am a fan of the pizza there. It is tasty. I love the Big Kahuna!!!
Also, I will have to say, they do care about their customer satisfaction, which is great and they don't get defensive about any issues customers have so I gave them 4 stars for that alone. Thanks for reading.....