We had a horrible experience with this company several years ago. So bad that I tell people about it still. The line from our house to the sewer was backed up because of tree roots from a neighbor's tree. South Side thought they could just snake it and fix the problem. When they broke the snake in the line (which we were later told by other plumbers was a HORRIBLE idea), the insisted it was our fault and wanted to bill us in the neighborhood of 10K to dig up our driveway and repair the damage. We ended up paying someone else around 6K to do the job. Unbelievable. And they were rude and unresponsive to boot.