| rev:text
| - In the first week of April 2012 I went to Earnhardt Scottsdale Lexus to see Jan Person who had been my salesperson there eight years ago. I brought two Lexus owner friends with me, potential customers. One of my friends had spoken to Jan, asking him about a specific pre-owned model. He found one, but a year older than what she had asked for so she was not at all interested. Jan then had me drive a new model. My friends were in the back seat. During the test drive down very busy city streets, Jan proceeded to install and demonstrate the blue-tooth feature for my iPhone. I was very uncomfortable trying to watch traffic, operate a car I'd never driven, listen to Jan plus glance at the display screen. I told him later how uncomfortable we all were. That lesson was better left for the parking lot. As I left that day, I told Jan I wanted to do some research but would be ready to purchase the end of April. He promised to call me in three weeks.
Three weeks later, although never a phone call from Jan, I went back to the dealership. I came prepared with Internet research for the value of my 2004 ES with only 53,000 miles and, yes, a fender bender accident. I'd paid for my own Car Fax, and NADA value report, both of which rated my car as excellent in spite of the accident. I also had 3 reputable value reports for the trade in value of my car averaging a trade in amount $12,000. Coincidentally, a luxury dealer of a different brand had offered me a $12,000 trade in. Scottsdale Earnhardt Lexus would only give me $8000. I spent the better part of two afternoons discussing this with Jan and Tim, the sales manager. They persisted in telling me I had a bad Car Fax which I knew to be untrue since I'd run my own. Then they tried to sell me a car of a color other than the one I wanted because they could "deal better" on that car. Yes, I guess so. It was their inventory they wanted to push. They had to find the car I wanted to purchase, BTW, fully loaded. I had been patient with Jan because of my errant sense of loyalty from eight years before. I ultimately terminated that and any future business with Scottsdale Lexus, Jan Person and Tim, the sales manager.
I did get the car I wanted, the trade in value that was fair as described above and with no hassle on any of my other preferences, from another Lexus dealer. Please see my rating for Chandler Lexus.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)