As far as the merchandise goes, this is a great place. I went to the store just to look .After a store associate approached me I inquired about installation. Through this store a person came to my house and measured my rooms wrote up a bid on the flooring I selected and collected my 50%.
The person who wrote up the contract assured me I was getting a good deal and told me the flooring I selected had a lifetime warranty. He also arrabged for the installation.This is where everything went sour.
The installation is not done by Floor & Decor installers, it's contracted out. The first day 2 guys showed up, One told the other what to do and then he left. The guy who stayed didn't speak English.
When the estimate for the work was drawn up I was aware it was a big job because the installers had to demo the existing tile floor,The installers seemed to be short of equipment, even had to use my broo. The demo created a lot of dust and the worker did not drape anything. In fact, he didn't have one single drop cloth.
As the work proceeded, it was clear to see the installer who was left alone to do the job had very little experience and I took pictures to prove it. There is a 12 ft. closet door that no longer slides properly, glue and chipped p ct the installers who are doing the work so I called the company to report these things. The guy who dropped this installer off was apparently managing several installs at the same time. In any case, I felt he should have been stopping by my place to check the progress and make sure things were being done correctly.
The company that manages the installs is located back East. When they received my complaint they sent the same crew out to my house to correct the problems....but nothing ever was truly fixed . I also inquired at the store about the lifetime warranty. Usually a warranty involves some paperwork or proof of warranty but no one that I spoke too could answer my questions.