Too bad you can't give out negative stars!
First visit here after being recommended by our fantastic physical therapist - been an hour since our appointment time and we have yet to even be checked in because the rude and condescending staff didn't seem to understand that my SO's ID was lost in the accident and even if we had gone to DMV already we wouldn't have a picture ID. If the specialist we are here to see today (if we even get to see them) is anything like the staff this will also be our last visit.
I've never understood how a medical office could function without competent staff - but this place seems to just run people through the mill and back out onto the street. Compassion, concern, and quality are not words that the front staff have in their vocabulary - especially Gaby. She doesn't seem to grasp the concept of multiple fax lines, the value of a patient's time, or customer service.
Emphasis can not be stressed enough on how rude and unsympathetic Gaby and the other members of the front office staff are.