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  • My wife took our vehicle before its 90 day warranty was up cause of braking issues. Service manager said brakes are ok but there was a lot of brake dust causing the Chatter. That was this past sat. The vehicle was sold to us with bad front brakes. Less than 36 hrs after we drove off the lot we had brake issues. Sent 2 emails to the dealership and 2 phone calls. Even brought it back down. We where told we would not get a appointment for about 3 months. Which was this past sat. Amazing how the service dept lies to the customers. 3 other customers where there for the same thing. Well before my wife went to bill Luke we had the brakes checked out. We already knew they where bad before arriving at Bill Luke. Pads where we'll below 20% and rotors where in need of turning. Brakes where replaced after we left Bill Luke yesterday 4-2-16. Not even a hour later. So now the question is how many other vehicles have been sold below the safety minimum on brake percent. The fact your dealership put my wife and 5 kids in a vehicle with a failing brake system its so beyond words I can write down. But this surely need to be looked into and Bill Luke definitely needs to have its businesses practices checked out. For a dealership that once had pride and stood for good values its by far sad to think of your current poor operations.
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