unfortunately we have had to use their services several times, once even for a visit that ended up with euthanasia of our beloved pet. They are caring and honest in their recommendations. Of course the price is higher than your family vet since they are the "after" hour place to go but I have never felt that they suggested unneeded treatment, we are always offered everything but the vet is honest and says I think waiting on this or that is a reasonable approach. The time we had to euthanize our baby they were very caring and you could tell that Dr. Farnsworth truly was sad that this was the best option out there for us, we didn't feel pressured or rushed out of the room and were given plenty of time with our baby after the procedure to say goodbye. Luckily the other times we have had to use their services our pet has improved with the treatment given, even with Dr Farnsworth calling the next day to check on them, they also notify your regular vet of the visit and treatments done.. I would highly recommend them for any emergency care needed.