Went to the drive thru for a latte and a cappuccino. First, I waited at the second window where they hand you the food for 3 to 4 minutes before anyone talked to me. Then I was told they need to change the milk bag and to park in #1. Then I sat there and waited 10 minutes in the car before I went in the store and asked about my coffee. Waited another 4 minutes before I got them at the counter. I wish they would tell you if you can wait that long. I would have just changed my order since I was in a rush and to wait 19 minutes for coffee in a fast food restaurant is totally unacceptable!