(Part 2 of Nevada Federal Credit Union Rant-see linked review)
I was told that since I came in later on in the day that she was not obligated to return my call that evening (rolling of the eyes.) She also was not in the office the following day but I am not too sure why she couldn't call me on the THIRD DAY with results. After repeating my various grievances I just asked her to close my account. There was no "oh we are so sorry to see you go" or maybe a "do you want me to try my manager again?" She cut me a check and sent me on my way...OH but I almost forgot, she advised me that normally the CU charges $20 to close accounts (HAHAHAHAHAHA) but she did me the "favor" of waiving that fee. I told her "thank you SO MUCH for doing me that favor" and stormed out as I was flipping off the building lol.
All in all, their customer service is non existent. They are so concerned with upholding policy and procedure that they do not care if customers/members leave as a result of that. I have to say I was surprised that they treated me the way they did but I guess it's how the cookie crumbles now a days (so to speak.) They are not a Credit Union nor do they behave as one...I might of just banked at B of A with their asinine fees had I known any better ;-)