| rev:text
| - Tasty enough food, not so great service. I don't usually write reviews for super chain-y places, but this may change since so many places don't seem to care about service anymore.
We have tried this location 3 times now. Each time, we were not greeted at the host stand until we said something to the staff. I am not the kind of person where I expect someone to drop what they are doing and start kissing my buns. I am the type of person who fees that a quick hello, be right with you/ welcome be right with you is common courtesy.
Our server was polite, if a bit aloof. I just figured it was on the back end of the night, so dinner is winding down. No prob, we just wanted a couple steaks for dinner. Food was prompt to come out, but only warm. Not piping hot. Again, nothing was cold, order was correct nothing to even mention to the server. In fact, she noticed my partner's steak was over cooked and asked if he'd like a new one. No thanks, we're hungry and it was all juicy and tender, so we'll just eat our food.
My concern: We were seated in the bar and I noticed that our booth was dirty. Not the table, but the s&p shakers had seen cleaner days and the table light, the wall molding, the both dividers themselves were gnarly. Covered in GOBS OF DUST AND GRIME. It looked as if the entire area where the table meets the wall and the wall "decor" itself was never cleaned in its history.
I could actually see the grime/dust in the air in the light cast from the overhead lights and booth light. It honestly killed my appetite that I only ate a few bites of steak. I was way hungry from my long day but I couldn't eat my steak and that's saying something.
I asked for the manager to explain. Wow. What an awkward dude. He walks up to our booth and just stands there looking at us. No hello, or intro. Literally silence. So I start, say hello, you must be the manager, I have a suggestion. He keeps staring as I explain the situation. Explained that I couldn't even eat my steak. Just a blank face. No apology. No emotion. He said Oh wow and that he'd "take me comment to heart." Da fuq?
So I stared back at him. "I can make sure they clean," he adds. Hmm. Okay, so I gather no fuqs given. He turned awkwardly back to the kitchen and was gone.
I think the people that work there don't seem to care very much, just my experience from each time we've gone.
We'll be sure to go someplace else next time I need a steak.
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