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| - Joined Lifetime Athletic under recommendation from a friend. Planned to go there with my kids to the pool and do group classes. Membership is $129.00 month for single person and an extra $100 for second adult. Kids, regardless of age are $40/month.
I was really excited about going to this club, as it is a brand spanking new facility which looked so promising from the outside. Thank God this club gives you 14 day money back guarantee period, because as I started to go there, I began to realize that this place is not what I have expected.
I am not going to mention all the positives in this post, because a lot of reviews here do go over the positives. I don't want to repeat. However I will outline the negatives, which ultimately, pushed me to cancel my membership.
1. The family change room is not cleaned as often as it should be. I saw towels, personal hygiene items and.....hair balls (yuk!) in the showers. When I saw the hairball in the shower, I was so grossed out. This was a deal breaker for me, to be honest.
2. Pool staff are not all aware of the policies regarding pool and equipment use. For example, some lifeguards would tell me that my kids are not allowed to use the hot tub, others would say they are as long as they are supervised, and some said that they could use the hot tub as long as they are over the age of 11. I checked the policies on their website, and indeed, saw that children must be supervised by an adult while in the hot tub and must be over the age of 12. HUH? So I gotta supervise my 14 year old in the hot tub?
3. Waterslide does not work. Apparently it is broken (what??? You just opened up this month, how can you have a broken water slide????!!!)
4. Hot tubs are often closed and the splash-mushroom thing for the kids is rarely turned on.
5. Kids area: children are not allowed to play basketball in the kid gym unless the activity is run by a staff member. I was told that my kid could play anytime, so I was really disappointed when my kid told me that he asked to play basketball and was told he wasn't allowed.
6. Dry sauna is temperature controlled and you cannot make it hotter. I think its at 160F which is kinda low for a dry sauna. If you are Eastern European and love HOT HOT HOT saunas, this one is a joke.
7. Steam room has so much eucalyptus it burns out your eyes. I came out with blood shot eyes after 5 minutes. The motor in the male steam room makes a lot of noise when releasing the steam.
8. No mirrors in the yoga room. Which is kinda strange...how are you supposed to see your shape?
I cannot complain about anything else because I haven't explored it further.
Checked the policy regarding cancellation on the website and saw that a written request must be signed at the gym. Approached my Sales Person and asked him to cancel, outlining my concerns. He said that I should send him an e-mail because there were no cancellation forms available at that time. I asked him if he was SURE this is the proper procedure, because, as per their policy, cancellation requests cannot be sent by email. No No, he said, that should be fine. So that day I send him my request and got no confirmation. Send him a few texts asking him for confirmation and got "Don't worry I've processed it" SMS. Checked my account and saw that they charged me for the month of June ($237). I really hope they will refund my May and now...my June fees.
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