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  • Terrible - Hertz ripped me off / Charged me DOUBLE I'm what Hertz calls a "High Volume" because I rent frequently. This was my experience at CLE Hertz: - Emailed rental reservation confirmation is for $86.12. - I did not upgrade or incur any incremental charges (fuel, GPS, etc.). - Hertz more than doubled their quoted rate and charged me $174 (that's a rip off of more than $100%..."profit" straight to their bottom line). - I could not speak to the local location about the overcharge. No one at the Oklahoma national service center could explain the overcharge. - The car I rented also had zero gas in it (the light was on) and was dirty with fast food trash. This is not the first time Hertz has overcharged me, but I have never known them to have a billing error that lowered my final bill. Funny how that works.
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