I will never go through Home Depot again for my appliance needs. This company was so horrible I can still hardly believe it.
We discovered our water heater leaking on a Sunday and promptly went into Home Depot to purchase a replacement and get it installed. After 30 min on hold we were finally able to schedule an install for the next afternoon (even though same day installation was advertised). That night I got a call saying they were unable to come until Tuesday morning between 8-12. No one came or even called Tuesday. We called the company Tuesday afternoon and left a message with the answering service. No one returned that call. I called again Wednesday and Thursday. Those days I talked to actual people but my message that was sent to "customer service" was never returned.
In the end....we went to lowes and installed it ourselves. Save your time and go to lowes.