We ordered take-out here recently. 3 entrees and chicken lettuce wraps. Right after we got home, I got a phone call from the manager asking me to check my order. Unfortunately, we had ordered Kung Pao shrimp but were given Kung Pao Chicken instead. The manager asked if we wanted to come back for the correct item. It was pouring down rain, so we said we'd just eat the chicken. The manager apologized multiple times, offered to refund us the money for the incorrect item, AND sent me a gift card for $10 a few days later! Wow!!! I was super-impressed by the level of customer service and willingness to correct a small mistake (the first one we've experienced at this location).
As always, the food was Delish!
Thank you, Pei Wei!