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  • This review is specifically for the United customer service reps at McCarran. They are idiots, to put it simply. Idiots. There is no organization, it's practically a free for all. It doesn't help that their customer base are idiots for the most part too. Seriously, here is a conversation I overheard: United Rep: Where are you headed today? United Customer: Ummm... I think Denver, or maybe it's Texas? I'm not sure where I'm going. I mean seriously? Anyway, so the first step to checking in are the kiosks, which is easy enough. Unfortunately, I had to check a bag, and this is where it was hellish. I apparently picked the wrong line because I waited 45 minutes to check my bag. Apparently, the people in front of me in line thought it would be good to book a flight in person, at the airport. I'm not even sure where they were going, but it was probably Neptune based on how fucking complicated the customers and the United Customer service rep were making it. It's not rocket science, people. What frustrates me even more is that while the customer booking her flight to Neptune was on the phone with what I presume to be another United customer service rep, the original, in person, customer service rep couldnt push them to the side as the customer booked their flight to Neptune, and checked my bag. Luckily, some nice people in the line next to me noticed that I had been waiting nearly an hour and they let me cut in front of them. It took me five minutes to check my bag. I think in order to make this United hub practice business more smoothly for their customers, they need to organize themselves a little more. There should just be one line, not seven. Also, all airline customers should just be smarter about flying. Get to the airport on time, dont pack explosives, don't overpack, and then freak out over an overage charge. Seriously, flying shouldn't be complicated. Maybe if people practiced common sense, people wouldn't be so pissed to be a the airport. Just a tip!
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