I'm sorry that I don't remember her name but sounds like Tina or Tamia but her name definitely starts w a T. Her customers service was impeccable!!! Apparently I got a car wash w no brushes (?) and went in and complained about it, so she gave me another code, and although the brushes still did not come on she went outside w me to watch another customer get their car washed. So apparently I bought a wash w no brushes, but she gave me another code with brushes and I finally got my car washed after the third time. She handled everything with a smile and was very friendly. She is awesome and needs some recognition from management!!! I'm just sorry I forgot her actual name.... but very satisfied with the customer service!!!