I havent even stepped foot on this property and am only writing my experience of trying to get info. I inquired info for my wedding there. I had a menu in mind and emailed it over. I was told that the chef did not feel comfortable doing it. It was a pretty typical menu, filet and fish with sides, etc and a Chinese food station (typical chinese food nothing crazy). strange, but whatever. I then asked for menus to look at and the coordinator sent it to me saying that the menus are not extensive and have been this way for the past 8 years. thats a great selling point...not. i tried to set up an appointment to see the place but the coordinator seemed to never be available.
the coordinator didnt seem to care if i booked there or not. not a feeling you should let your client's feel. there are so many places out there, you should be fighting for business. or maybe even care a little bit more.
a friend of mine, her brother got married there a year ago. she ended up doing A LOT. she had to lay the linens down which is the venue's responsibility (their linens). they would not put centerpieces down or help with lighting some candles. my friend and her husband was there hours before the wedding setting up tables, chairs and linens and stayed after the wedding tearing it down.
from what i can tell in photos, it does look beautiful, but the service i have had so far stinks. if i can getting this kind of experience now, what kind am i getting day of my wedding or the days leading up to it?