This has been one of my favorite places to go for years, but tonight my experience was horrible. I made a mobile order, showed up when it should be ready, checked in, and waited 30 minutes before they realized that it had been ready all along... I was a little annoyed but didn't say anything because I knew they had been busy. However, when I arrived at home I realized that they had given me a Bento box with no sushi. I called before coming back to ask that it could be ready since I had already spent so much time waiting. When I got there, it was sitting on the counter with a note that said pick up for sushi. I had no apology(come on!) and no offer for a discount or refund... I had hoped that they would at least give me a full order of sushi to apologize, but I got a half order.
Long story short, some improvements need to be made for mobile orders on busy evenings, this was a mess and it will be a while before I come back.