Our 10 year old water heater gave out and started leaking. I requested repair service around 6am through my home warranty company and received a call from Air Squad around 7:45am to schedule an appointment.
Our plumber, Karson, was friendly and informative. My husband and I had questions about the process of replacing the water heater, and he was very patient with us.
The following day, Heather, informed us our new water heater was ready and scheduled installation for the following day. Out of curiosity I asked her what brand it was, but would have to confirm with Karson. She gave me a call back and left a voicemail since I was away from my phone.
Overall, our experience went smoothly. Definitely 5 stars for customer service.