| rev:text
| - Rating Summary:
Communication: 2/5
Friendly Staff: 3/5
Quality of Goods/Service: 5/5
Value/Competitive Pricing: 5/5
Speed of Service:5/5
Overall: 4.5/5
This is my first review on yelp. I couldn't help but make a review of Simply Tire. Here is my experience from start to finish:
I researched several tire shops online. I could not find anyone offering the price that they did, so I decided to go with them. What I like is all their rates are on a PDF document available on their website. Whatever you see there is whatever you will be charged (except taxes). The actual installation/balancing is FREE, you only pay for the rims and tires. Based solely on price and the impression that they are a seasoned tire shop, I decided to go with them. I got the Michelin Xi3 winter tire package on my 2012 Honda Civic and paid a total of $883.34. Get them before December 15 and you'll get a $70 rebate from Michelin. Some places wanted to charge me $1200 for the exact same package!
I tried to book an appointment via phone. They simply WILL NOT answer their phone, which they state on the answering machine due to the winter rush. So I tried to book through e-mail. They never responded to that e-mail and it has been over 2 weeks. Since I was in the area, I dropped by and booked an appointment in person. What confuses me is they have guys working on the counter and there are not any long lines. Why couldn't they answer the phone? When I went in person, I booked an appointment in less than 5 minutes. The earliest appointment they could give me would be 2 weeks later because of their full packed schedule. If you plan to get winter tires, I recommend getting your tires changed November or December, BUT BOOK YOUR APPOINTMENT IN SEPTEMBER and they will at least answer their phone.
So my appointment day comes and I'm scheduled for 11:30AM. I give them my keys at 11:30AM on the dot and the guy tells me it will be about an hour wait. EXACTLY 15 minutes later, a guy comes in saying "Honda Civic!" I thought there was a problem, but it turns out they were already finished! I was utterly shocked to see the time was 11:45AM and they were already done. I paid in 5 minutes, and I was out of there, for a total of 20 minutes! That means they removed the old tires, put the new tires with the new rims, balanced, all under 15 minutes.
When I went to my car, everything looked nicely installed, rims and tires were brand new, nothing used. Inside I found my all-season tires nicely packaged in clear plastic bags, with each tire marked to indicate whether it is front, back, left or right so I can put them back in their proper places in the spring. The car drives nicely and is properly balanced.
As far as the finished product is concerned, I am extremely happy and would easily recommend Simply Tire to anyone. I would give a full 5 stars if they would just answer their phone or e-mails promptly, and if the staff were a bit more friendly rather than indifferent. If you're looking for a tire shop, don't waste anymore time looking around. Price is right, service is amazing. Simply Tire is the way to go.
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