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  • Went to the Real Jerk last night with my family; after being sat we waited 20 mins before anyone came to back to our table. There was no hello or any type of greeting, the sever dropped the water down and walked away. We could clearly see they were under staffed and overwhelmed , so we got up and left! On our way out the hostess and the one server gave us attitude, and actually hit me with her tray. There were no apologies or inquires as to why we were leaving without having bought anything. We would have stayed, had the girls communicated with us and offered a little bit of kindness; it does go a long way, and would have most definitely helped in their situation. This is not the first time I have come to The Real Jerk and the staff has been: ((REAL JERKS !!)) Even when they had their location on Broadview there was always an attitude that came along side your meal. I love the food, thats why I go back, but last night I was embarssed that I took my family there and embarrassed for the owner, that the employees working in that establishment fall under "Rude Jamaican Gal" stereotype behaviour. The FOH seriously needs some training in customer service. We come out to a restaurant not only for the food, but for the service, and the experience! I really hope someone in management reads this pulls them together, and teaches them how to work with, and communicate with their guests efficiently, and politely, when under pressure.
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