rev:text
| - BMW Owners don't make a mistake by being referred to this bodyshop. I had some minor damage to my BMW X5 when someone backed into it. Took the car to the dealer, they recommended this collision ctr. Since I live in Cabarrus county I was on board , we like to support our local businesses. From start to finish , there was an issue. We had an estimate , was told we would receive a call for scheduling but it would be about 3 weeks before it would be repaired . Never received the call for scheduling. We were told the person that schedules was out for the week . Once we got scheduled , we were told it would be 6 weeks before they could get it in for repairs. We weren't super happy about it but it was fine since my car was drivable so to speak. Expressed my dissatisfaction , moved on. Then, called to see where we were with the scheduled time and parts etc as I am an Insurance Agent and wanted to make sure we were good to go. I was told that it would be 8 weeks from the time I had the estimate done, that they are a really busy bodyshop. It was totally unacceptable, Spoke with a rep Noah who couldn't understand why I was dissatisfied. This was a Laughable statement as Noah couldn't understand why I was unhappy after I was told at the time of the estimate 3 weeks , 6 weeks and now it would be 8 weeks before my damages would be repaired. I won't even go into the level of disrespect received from the Rep. As an Insurance Agent , I will be filing my Complaint on this body shop internally as well . This is not the way to do business and will certainly not recommend my clients go anywhere close to this place .
|